New York Women's Top 8 Teach You to Get Customer Contact Earn Second Store Rate

New York Women's Top 8 Teach You to Get Customer Contact Earn Second Store Rate

New York Women's Top 8 Teach You to Get Customer Contact Earn Second Store Rate

Xiaoqing held a notepad in his hand and chased the customer and said, "Sir, you have a phone number, and we have a special offer. I'm sure I will inform you the first time."

The customer walked to the front of the store and said, “I don’t need to call you to inform me. I’ll go back and think about it. When I think about it, I’ll come directly.” Xiaoqing eventually failed to leave the customer’s phone number. Dejected return to the store, this scene you are not very familiar with?

If customers are unwilling to leave a phone number, what should we do? We have summarized the following eight major tricks.

1, most people have a kind of inertia, once you sit down, if there is no hurry, they are not willing to stand up soon. Therefore, after the introduction of the product, just sitting down, the sales consultant should take out the telephone number record book for the customer to fill in. The telephone number record book must have a long list of telephone numbers left by the customer before the customer can see it. To the phone number left by others, will give customers two psychological implications. First, other customers have left a phone number, it seems that I should also stay, or otherwise inappropriate, this is a herd mentality at work. The second is to sit down to fill in the phone number, give him a feeling, if you do not fill in the phone number, there is no chance to negotiate down, in order to obtain the opportunity to negotiate with the guide, you can only leave your own phone number.

2. When the customer makes a promise, ask the sales consultant to be skeptical when the customer purchases a purchase order in order to find out the price discount information. For example, you can say, “Can you really settle down today?” In order to prove what they are saying, the customer will answer very definitively. At this point, the sales consultant can say: "If you are so sure, then leave a phone number first, I first confirm the phone number is not true, if the phone number is not true, then you are deceiving me." It is often very effective.

3, when the customer asks for preferential activities, when the customer inquiries there is no price incentives, shopping guides can pretend that the current discount is relatively small, it may take a while to have, if any, will immediately inform customers, so directly Ask the customer for a phone number so that they can be notified in time.

4. Asked to ask for help when they are close to the customer. When they find out that they are friends or have some common preferences, they directly say to the customer: “Originally, we are still fellows, fellows see fellow villagers, and afterwards exchanges and make calls to each other. , and often contact later." Then come up with your cell phone and ask for the number. If we find that we have common hobbies, such as photography enthusiasts, we immediately say: "Oh, you like photography, I like it, and it's still a member of the Photography Association. We often engage in bare-die outdoor shooting activities. Call it, I will definitely invite you to participate in the activities of the association. It will be fun.”

5. When asking for price concessions, when the price negotiation reaches a certain level, if the customer asks for a guide to go to the manager to apply, the sales consultant can play a trick and say to the customer, “Ms. If I go to the manager to apply for a price, you must Provide your own real phone number, wait until I go up to find the manager, the manager's assistant will send a text message to your mobile phone for you to confirm, if you do not receive your confirmation message, he will not agree.” At this time the customer only Can provide a real phone number, guide immediately in front of the customer's face to enter the mobile phone number to their mobile phone, dial it once to confirm again.

6. When the customer is notified that there is a chance to win the prize, after the client is introduced to the finished product, inform the customer that the store is engaged in a lucky draw to visit the store. The basis for the draw is to put a small ticket filled with the customer’s real phone number and name into the lucky draw box. To draw, then took a small ticket for customers to fill out. As the customer fills in, the sales consultant calls the customer's phone to confirm that the phone number is genuine and valid. In order to obtain lucky draw opportunities, customers also provide real personal phone numbers.

7, ask for gifts, the store can engage in some courteous activities, when customers receive gifts, ask him to fill out a customer information registration form, after the completion of the gifts to the customer, this method can also get the customer's phone number.

8. Asked customers to leave the store when they are stalking, if the previously mentioned 8 methods are not used, and the customer is getting up to leave the store, although it is too late, but it must not give up, can be like the beginning of this article Like Xiaoqing, while holding a note with a note and chasing after customers, he said, “Mr. leave a phone call. We have a special offer. I’m sure I’ll be the first to inform you. You can definitely rest assured that I’m not at you. The rest time disturbs you and will not call you for no reason. If you do not leave a phone call to me, our company thinks that I have not received you well. I feel that my service work is not done well and I will be If the company assesses and punishes 50 bucks, the gentleman will leave a phone call.You see, I have followed you to the side of the road.If I were your staff, and would like to serve your customers so hard, what would you think?We It's not easy to do sales, you just leave a phone call.” The sales consultant must say this while sending the customer away, not only to the front of the shop, but always to send, and always said, to the road. Edge Only. The customer's heart was soft and he left the phone number.

To sum up, asking a person to ask for a phone number is not something you would ask him to do. First of all, to understand the real reasons behind the customer's unwillingness to leave contact information, and secondly, to give the customer a reason to leave a contact information. Let customers see the value of leaving contact information. In the end, it is not the customer who left the contact information. The key is to maintain your customers and let the customer think that the contact information is correct to reach the customer. The purpose of the purchase into the store. Finally, remember to protect the privacy of customer data. Do not use it as a means of harassing customers. Instead, let customers' contact information reach a bridge with customers.