Telemarketing, don't sell your informant

The telemarketing industry is an industry with a huge amount of information. It is a little dedicated, exchanges important customers' mobile phones with each other, and achieves a market effect of 1+1>2, and sometimes gets some important points from superiors or friends. The customer's information, this is about the so-called informant in the police film. Looking at the Hong Kong and Taiwan police film and television dramas, the cable people always provide information that is helpful to the police, and play a major role in the process of detecting serious cases. The informant is a very important part.

Almost 100% of the telephone sales are given to the other party without any preparation from the other party. Even if the other party does not have a lot of work, but is disturbed when dealing with private affairs, it will inevitably be in a bad mood. In this case, it is a luxury to let them be polite to themselves, and when they are angry, always ask "How do you know my call?" At this time, newcomers to the phone sales are often eager to choose themselves - "It was XXX told me." In my opinion, this not only does not achieve the effect of shirking responsibility, but also gives the other party a rather bad impression.

First of all, just as the other party habitually asks you the price when you know that you are selling, this does not mean that he is really interested in your product, or that the other person said "yes" to you. It does not mean that he acknowledges and agrees with your point of view; or that his enthusiasm for you does not mean that he is a good customer to you; or that he does not object to buying your product does not mean that he can really give you money. .

Similarly, the other party will habitually ask how you know his phone. At this time, don't betray your partner.

Because he asked where you got his call from, he didn’t really want to know the answer, but just because he was very angry with his information and sold it to sell. He didn't know who revealed his personal information, but he would forget it after a while; maybe he told him the answer directly, it would increase his anger, at least he would anger at the unsuspecting offer. The person you are information about.

Secondly, he saw that you are betraying someone who provides information to you, so that your defense will be stronger. Even in the face of personal injury and life crisis, in the face of coercion and lure, not selling their friends, and keeping secrets for their collaborating partners is a basic requirement for people, such as the famous American movie "Scent of Women" is said - Even if you face or are expelled or are sent to take the scholarship directly into Harvard, don't push your responsibilities to your partner – this is a human rule.

Third, if you make him feel good, he will tell some other people; it is possible to recommend his friends to you, so that you can get more lists, more potential and even ready-made customers. . But if you make him feel uncomfortable, he will also tell some other people, and the latter will increase the speed of the former several times. Therefore, smart people tend to tell him the truth about the information you get after confirming that he has a positive attitude towards you.

If you have any place that makes him feel unsatisfied, he will remember it. Especially for the fact that you sell others easily, although it is the details, it will make him feel uncomfortable.

Only when you are sure that the other person is in a positive and acceptable mood can you tell him your source of information and need a strategy. At this time, a relatively empty and open source (such as social activities, or the Internet) can be used.

Later, don't use the commission and reward as the motivation of the work. When you think about the money, the other party will definitely feel it. Once he has this feeling, it is impossible to make a good impression on you. What you need is to help him solve the problems he is currently facing.

More importantly, it is a basic principle of being a human being to protect your informant like protecting your life. It is also a strategy of interpersonal communication.

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