New shoes try on two sub-sole wear
Playback: Large Size Rejected Rejected
At 2pm on March 18th, Miss Zhu accompanies her husband Liu and purchased a pair of adidas men's sports shoes at the sport100 Raffles Store. At that time, from the selection, try-fitting to checkout, Mr. Liu felt that the salesperson had a warm and thoughtful service. Unexpectedly, the problem was when they returned home with their new shoelaces.
“I bought this pair of shoes for the purpose of playing badminton and other sports wear.†Mr. Liu recalls, “When I looked at the model selection number, I tried a 42-yard sample shoe, because she wore a thin sock and looked The shoes are a little bigger, and I thought that I would have to put on thick socks when I was exercising, so I thought the 42-yard size should not be too bad. So, I asked the salesperson to take a pair of authentic shoes and try it on. After checking it out, I went home with my lover. It's up."
After arriving at home, Mr. Liu specially put on thick socks, and then wanted to try on new shoes, and found that the shoes were still too big. After consulting with his lover, Mr. Liu decided to change the size of the shoes. After calling the sport100 Raffles Store, they set off immediately. Unexpectedly, after taking the shoes to Raffles City, the sports100 salesperson refused to exchange.
Customer: Question the store's exchange regulations
“The counter owner and customer service staff think that the shoes have passed through and have caused the fine lines of the soles to wear out and cannot be replaced.†Talking about the reasons why sport100 refused to change, Mr. Liu has considerable opinions. The reporter observed that there were traces of fine lines on the outside of the soles of the two shoes.
"The condition of the fine lines on the soles of the shoes as a criterion for judging whether or not the shoes pass through is too strict for consumers. Due to the exquisite workmanship, fine lines on the soles of the shoes must be carefully observed to see clearly. For the upper material and style, the salesperson did not remind us that there was no relevant publicity in the store. Therefore, the fault of sole wear cannot be attributed to the consumers.â€
"Moreover, this pair of shoes from picking, try to buy home, found that the size is too large and then back to the store, is more than 4 pm, the entire process took only about 90 minutes." Mr. Liu showed the reporter to buy shoes Laka's record slip was clearly printed at 14:42. "My family lives near Shanghai Circus City and has come to Fushi Square from home. It takes four to fifty minutes to go back and forth on the road. I haven't worn it at all."
In addition, Mr. Liu was puzzled that: “The salesperson once said that the soles of this style are made of special materials and wear-resistant. But I only tried them twice in the store and at home. How could I be so easily worn? ?"
Sport100: No fine lines on the sole wear
Yesterday, the responsible person of the sports100 professional sports chain stores stated that this shop adopts the common practice in the industry, that is, within one week after the sale of footwear products, the shoes will not be damaged, the packaging and the tag will remain intact and will not affect the second sales. The customer proposed the exchange request, this shop can do it. In other words, the product that the customer requires to be exchanged must not be different from the new product. The sole is mainly to see if the fine lines are worn out.
The person in charge explained that, from a technical point of view, this product is relatively wearable compared with similar products. Customer wear and actual conditions may be different. The wear of fine lines is related to the customary posture and ground conditions that each person walks on. The products sold in this store have identification materials that meet the relevant national quality standards. Due to the attitude of being responsible to other consumers, sport100 was unable to recycle and sold the defaced goods again. Therefore, Mr. Liu’s request for replacement was not accepted.
Raffles: Tenants have been properly resolved
According to the person in charge of Raffles City's marketing department, the sports100 professional sports chain store is a tenant of the mall. According to the business model of Raffles City, the department has set up service desks and other departments to coordinate with the tenants in the work of customers and play a role in coordination and communication. Work properly with sport100 to resolve complaints.
In addition, after investigation, the shopping mall service desk received a written complaint from Mr. Liu on the 18th. On that day, the complaint information was conveyed to sport100 in written form, and the customer’s written complaint record was left behind. In the end, after multiple coordination, Mr. Liu’s complaint was properly resolved.
[Evening reminder] try on new shoes and pay attention to more
Yesterday, the reporter randomly interviewed several citizens. When choosing shoes, most people would look at the soles of the shoes, but only a cursory look at them. Almost no one noticed the fine lines on the soles. No one knew that the merchants had judged the shoes through the fine lines of the soles when they returned and exchanged goods. Whether it has been crossed.
At the same time, the reporter also visited a number of shopping malls, observed that customers will try on when buying shoes, and some step on the lid of the shoe box, most of them directly on the ground in the mall. The Evening News reminds readers that trying on new shoes is more stressful. Apart from paying attention to keeping the soles clean, it is necessary to pay attention to the fine lines of the soles as far as possible not to be worn, so as to avoid contradictions in the future exchange of goods.