Top 10 Skills in Phone Sales Skills
[China Glass Network] 1: "No, I have something to do at that time." "No, I have to visit friends at that time." Outdoor Carpet Rug,Outdoor Carpet,Outdoor Floor Carpet SHIJIAZHUANG SUNRISE CARPET CO., LTD. , http://www.sunrise-carpet.com
Telemarketing skills: (the name of the prospective customer), I am sorry, I must have chosen an inappropriate time, then is it better?
2: "I have a friend who is also engaged in this service!"
Telemarketing Tips: If your friend is your service agent, I believe he will provide you with a good service. However, I am not trying to repeat what you already have. I am free or available. Can I visit you?
3: "I have no money!"
Telemarketing skills: (the name of the prospective customer), your judgment must be correct, but the idea I want to provide to you may be something you have never heard before, now it is better to understand it in case of use, please ask You are free or available, can I visit you?
"I know what you said, even if you want to buy it now."
Yes, Mr. Chen, I believe that only you know the company's financial situation, right? And our system is to help you better save costs and improve performance. You must not object, right?
4: "You are just wasting your time!"
Telemarketing Tips: Are you saying this because you are not interested in us; why are you not interested in the service?
(Connect to the next answer)
5: "I am for you; service is not interested!"
Telemarketing skills: (the name of the prospective customer), I also feel that you will not be interested in things you have never seen before, which is why I am going to visit you.
I hope that the information I provide is enough for you to make an informed decision. Can you be in the office?
"I believe I have seen it. We are not interested in what you mentioned."
I understand that no one who has seen the product will not make a decision rashly. Do you say yes? So I am thinking about visiting you personally this afternoon or tomorrow morning. We have done a detailed market research. This product is very helpful for companies like yours. You see if I bring the information personally this afternoon or tomorrow morning. Is it convenient for you to see, or...? (With no interest in going back and forth, you have to give him the idea that pears are good, you have to taste them.)
6: "I am very busy!"
Telemarketing Tips: This is the reason why I called first, (the exact customer's name), I hope that I can visit you at a time that is more convenient for you. If you are free or available, I can visit you. ?
"I have been busy this time, next quarter."
Yes, you manage such a big company, busy is certain. So I will call you first to confirm your time and not waste more of your precious time.
7: "I really don't have time."
Telemarketing Tips: It turns out that you can develop this business to such a scale and prove that you are an efficient person. I am thinking: You will not object to a system that can help your company save money, save time and improve work efficiency, is it you?
8: "You are wasting my time."
Telemarketing Tips: If you see this product will bring some help to your work, you will definitely not think so. Many customers use our products and return the “Customer Feedback Receiptâ€. We have given high praise to our products, which really helped them to save money and improve efficiency. (There is no time to reject you. You have to use the idea that busy people are not necessarily successful people, and successful people must pursue efficiency.)
9: "You will talk on the phone."
Telemarketing Tips: I am going to visit you. It takes only 5-10 minutes to give you a demo to help you better understand our products. Are you saying yes?
10: "I don't need it."
Telemarketing Tips: I understand all of these ideas before you see them. This is one of the reasons why I want to visit you.
After the summary, when we have excellent phone sales skills, we should slowly explore and accumulate more experience in the work. Gradually learn more about your own sales skills from practice. The salesperson must always maintain an enterprising, positive, passionate, and never convinced heart.